Think of the last time you had an absolutely fantastic experience with a company. Maybe a support agent went above and beyond to solve a tricky problem, or a sales representative was incredibly patient and helpful. That feeling of being heard, valued, and helped doesn’t happen by accident. It’s crafted by a professional often operating behind the scenes: the Customer Service Representative (CSR)
Full job description
Position: Customer Service Representative – Remote
About Vicekeeper: Vicekeeper is Dubai’s premier household staffing agency, founded by parents for parents. We specialize in providing certified nannies, caregivers, and housekeepers through a subscription-based model. Families trust us with their most precious treasures—their children—and we ensure the highest standards of care, professionalism, and personalized service. Learn more at: https://vicekeeper.com/
Location: Remote
Employment Type: Full-time (6 days/week)
Schedule: 9 hours/day including 1-hour break (rotating AM/PM shifts)
Role Summary:
We are looking for a customer-facing, sales-driven Customer Service Representative to welcome and support walk‑in clients at our Dubai office. You will guide customers through our services, prepare contracts, coordinate with our operations team to match customers with the right workers, and follow up to ensure a great experience.
Customer Service Representative Work Environment: Office, Remote, and the Hybrid Model
The COVID-19 pandemic permanently reshaped the customer service landscape. Today, opportunities exist in three primary models:
On-Site/Call Centers: Traditional centralized offices with rows of desks and headsets. This offers strong camaraderie, direct access to supervisors, and a clear separation between work and home life.
Remote/Work-from-Home (WFH): This model has exploded in popularity. CSRs work from their home offices, connecting to systems via secure VPNs. This offers incredible flexibility, eliminates commutes, and allows companies to hire talent from anywhere. It requires high self-discipline and a dedicated, quiet workspace.
Hybrid: A blend of both, offering the best of both worlds for many people and companies.
Each model has its pros and cons, and the “right” one depends entirely on your personality and work style.
What you will do:
· Greet walk‑in customers and provide a professional, friendly first impression.
· Understand customer needs and present suitable service, proactively upsell and cross‑sell where relevant.
· Prepare, explain, and process service agreements/contracts accurately and in a timely manner.
· Coordinate with operations to match customers with appropriate workers and confirm availability.
· Ensure smooth office procedures (appointments, documentation, payments, and basic administrative tasks).
· Maintain accurate customer records in the CRM and ensure data privacy compliance.
· Conduct follows‑ups with customers to confirm satisfaction, handle concerns, and encourage repeat business.
· Support day‑to‑day office needs and contribute to a clean, organized reception area.
What makes you a great fit:
· Strong command of English (spoken and written); additional languages are a plus.
· Presentable and professional appearance suitable for a customer-facing role.
· Proven experience in customer service and consultative sales in a retail, hospitality, or services environment.
· Confident communicator with excellent listening and persuasion skills.
· Organized and detail‑oriented, comfortable handling contracts and basic office systems.
· Proactive, positive attitude with a strong sense of ownership and accountability.
Salary: AED 4,000 – 4,500 per month + Commissions
Why Join Vicekeeper?
· Enjoy a competitive motivation system—your success is rewarded.
· Work fully remote from Dubai, with a flexible schedule
· Grow with us! Clear career advancement opportunities as we expand globally.
· Be part of a multicultural team that values collaboration and excellence.
Job Type: Full-time
Pay: AED4,000.00 – AED4,500.00 per month
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